Direct Station Select

The following table describes the result of selecting a DSS or Secretarial Transfer key for different host-set states and busy lamp (BLF) indications. (For a list of sets that support this feature, see Feature-Phone Matrix.)

DSS Directed Call Pickup

When a DSS key is pressed while the monitored device is ringing, the host set will perform a directed pickup of the ringing call. A directed call pickup cannot be made if the host set has a call on soft hold; nor is it possible to pick up a call on hold that is recalling the monitored device.

DSS Transfer

DSS keys can be used while a call is on soft hold to transfer the call to the monitored device. Both supervised and unsupervised transfers are supported. To perform an unsupervised transfer, press TRANS/CONF followed by the DSS key, and then hang up. For a supervised transfer, press the DSS key and wait for the monitored device to answer.

Other Host Set Call States

DSS keys are non-functioning in the following host set call states:

• listening to ringback tone while waiting for an answer

• listening to busy or reorder tone

• listening to silence after dialing one or more digits

• listening to dial tone to collect feature activation digits

An example of the last scenario is if the feature access code for Call Forward Busy is entered and, then a DSS key is pressed to program call forward busy to the DSS key's monitored device. The DSS key will be ignored.

DND on Monitored Devices

DSS calls to a monitored device in Do Not Disturb state will usually return DND tone. An idle host set is permitted to perform a Directed Call Pickup of a new call ringing a monitored set that is in DND.

Presence on Monitored PRG or MdUG Primes

DSS calls to a monitored PRG or MdUG prime DN adheres to members' presence, that is, DSS calls will only ring the present members. If all the members of the group are absent, then the DSS call returns a DND tone.

DSS Override of Call Forwarding on Monitored Set

Both Secretarial Transfer and DSS keys, can override all forms of call forwarding on the monitored DN. This capability applies to direct calls and transfers to the monitored DN and requires the following configuration on the key host set and monitored DN:

Key host set:

• System Options - "BLF - CFA Indication Based on Set Enabled" = YES

• Class of Service of "Call Forward Override" = YES

Monitored DN:

• System Options - "BLF - CFA Indication Based on Set Enabled" = YES

Secretarial Transfer

Secretarial Transfer capability is provided when the line type of the DSS key is set to "secretarial" in the Multiline Set Keys form. Pressing a DSS key provisioned with this option while a call is on soft hold performs a supervised transfer to the associated device or directory number. For an unsupervised transfer, press the TRANS/CONF key followed by the DSS key, then hang up.

The call can be camped-on to the monitored number if the number is busy. If the monitored device has call forward or call rerouting active and the System Option, BLF – CFA Indication Based on Set Enabled is set to Yes, pressing the DSS key will override forwarding (but not rerouting).

The following scenarios illustrate behaviors associated with the secretarial transfer keys when the "BLF–CFA Indication Based on Set Enabled" System Option is enabled. In all scenarios the Boss is the monitored device and the secretary is the set hosting the secretarial transfer key.

If the held party and the monitored set are interconnect restricted, automatic release is not attempted. If the set hosting the busy lamp has Brokers Call enabled, both parties are released.

Keys programmed for Secretarial Transfer otherwise operate as regular DSS keys.